Thompson, Neil. <br/><br/>
People skills / 
Neil Thompson. 
 - Basingstoke :  Macmillan,  1996. 
 - xiv, 257 p. ;  22 cm. 
<br/><br/>Introduction PART I: PERSONAL EFFECTIVENESS Self- awareness Time Management Stress Management Information  Management Assertiveness Beating the Bully Using  Supervision Being Creative Continuous Professional  Development Staying Positive PART II: INTERACTION SKILLS  Valuing Diversity Verbal Communication Non-verbal  Communication Written Communication Interviewing  Influencing Skills Leadership Handling Feelings Handling  Conflict Multidisciplinary working PART III: INTERVENTION  SKILLS Anti-discriminatory Practice Being Systematic  Assessment Planning Decision-making Managing Risk Review  and Evaluation Ending Responding to Trauma: Promoting  Recovery and Healing Reflective Practice Conclusion  Further Reading Guide for Tutors and Trainers References  Index.       
<br/><br/> From the author of Anti-Discriminatory Practice comes this  text which presents a clear and accessible guide to the  knowledge and skills necessary for effective practice in  tackling human needs and problems. 
<br/><br/><label>ISBN: </label>0333637216 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Interpersonal relations.<br/>Social interaction.
<br/><br/><label>Dewey Class. No.: </label>302