01380nam a2200157   4500020001500000082000800015100002000023245003600043260003700079300002600116505078000142520021400922650003301136650002901169650002401198  a033363721604a3021 aThompson, Neil.10aPeople skills /cNeil Thompson.  aBasingstoke :bMacmillan,c1996.  axiv, 257 p. ;c22 cm.  aIntroduction PART I: PERSONAL EFFECTIVENESS Self- awareness Time Management Stress Management Information  Management Assertiveness Beating the Bully Using  Supervision Being Creative Continuous Professional  Development Staying Positive PART II: INTERACTION SKILLS  Valuing Diversity Verbal Communication Non-verbal  Communication Written Communication Interviewing  Influencing Skills Leadership Handling Feelings Handling  Conflict Multidisciplinary working PART III: INTERVENTION  SKILLS Anti-discriminatory Practice Being Systematic  Assessment Planning Decision-making Managing Risk Review  and Evaluation Ending Responding to Trauma: Promoting  Recovery and Healing Reflective Practice Conclusion  Further Reading Guide for Tutors and Trainers References  Index.grt  aFrom the author of Anti-Discriminatory Practice comes this  text which presents a clear and accessible guide to the  knowledge and skills necessary for effective practice in  tackling human needs and problems. 0aInterpersonal communication. 0aInterpersonal relations. 0aSocial interaction.