01453nam a2200181 4500 0333637216 302 Thompson, Neil. People skills / Neil Thompson. Basingstoke : Macmillan, 1996. xiv, 257 p. ; 22 cm. Introduction PART I: PERSONAL EFFECTIVENESS Self- awareness Time Management Stress Management Information Management Assertiveness Beating the Bully Using Supervision Being Creative Continuous Professional Development Staying Positive PART II: INTERACTION SKILLS Valuing Diversity Verbal Communication Non-verbal Communication Written Communication Interviewing Influencing Skills Leadership Handling Feelings Handling Conflict Multidisciplinary working PART III: INTERVENTION SKILLS Anti-discriminatory Practice Being Systematic Assessment Planning Decision-making Managing Risk Review and Evaluation Ending Responding to Trauma: Promoting Recovery and Healing Reflective Practice Conclusion Further Reading Guide for Tutors and Trainers References Index. From the author of Anti-Discriminatory Practice comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems. Interpersonal communication. Interpersonal relations. Social interaction. 5751 5751 0 0 ddc 0 0 MAIN RTCLIB RTCLIB MAIN 2018-11-27 10611 6 3 302 THO 30010525 2026-05-18 08:59:53 2026-04-06 2018-11-27 MAIN