TY  - BOOK
AU  - Thompson,Neil
TI  - People skills
SN  - 0333637216
U1  - 302 
PY  - 1996///
CY  - Basingstoke
PB  - Macmillan
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Social interaction
N1  - Introduction PART I: PERSONAL EFFECTIVENESS Self- awareness Time Management Stress Management Information  Management Assertiveness Beating the Bully Using  Supervision Being Creative Continuous Professional  Development Staying Positive PART II: INTERACTION SKILLS  Valuing Diversity Verbal Communication Non-verbal  Communication Written Communication Interviewing  Influencing Skills Leadership Handling Feelings Handling  Conflict Multidisciplinary working PART III: INTERVENTION  SKILLS Anti-discriminatory Practice Being Systematic  Assessment Planning Decision-making Managing Risk Review  and Evaluation Ending Responding to Trauma: Promoting  Recovery and Healing Reflective Practice Conclusion  Further Reading Guide for Tutors and Trainers References  Index
N2  - From the author of Anti-Discriminatory Practice comes this  text which presents a clear and accessible guide to the  knowledge and skills necessary for effective practice in  tackling human needs and problems
ER  -