Tillett, Gregory,  Ph. D. <br/><br/>
Resolving conflict :  a practical approach / 
Gregory Tillett. 
 - 2nd ed. 
 - South Melbourne :  Oxford University Press,  1999. 
 - viii, 248 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 233-241) and index. 
<br/><br/>CONTENTS: Conflict and its resolution -- Analyzing  conflict -- Communication and conflict resolution --  Planning and preparation for resolution -- Collaborative  problem solving -- Mediation -- Arbitration -- The  conflict resolution process -- Practical conflict  resolution skills -- When things go wrong --  Interpersonal and relationship conflict -- Neighborhood  and intergroup conflict -- Industrial and commercial  conflict -- Environmental and technical conflict --  Conflict resolution, the law and ethics -- Making  conflict resolution work -- An example of analysis and  planning.       
<br/><br/><label>ISBN: </label>0195511514 
<br/><br/><label>LCCN: </label>00269278 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Mediation.<br/>Problem solving.