01219cam a2200205 4500 6824 00269278 0195511514 Tillett, Gregory, Ph. D. Resolving conflict : a practical approach / Gregory Tillett. 2nd ed. South Melbourne : Oxford University Press, 1999. viii, 248 p. : ill. ; 23 cm. Includes bibliographical references (p. 233-241) and index. CONTENTS: Conflict and its resolution -- Analyzing conflict -- Communication and conflict resolution -- Planning and preparation for resolution -- Collaborative problem solving -- Mediation -- Arbitration -- The conflict resolution process -- Practical conflict resolution skills -- When things go wrong -- Interpersonal and relationship conflict -- Neighborhood and intergroup conflict -- Industrial and commercial conflict -- Environmental and technical conflict -- Conflict resolution, the law and ethics -- Making conflict resolution work -- An example of analysis and planning. Conflict management. Mediation. Problem solving. 5763 5763 0 0 ddc 0 0 MAIN RTCLIB RTCLIB MAIN 2018-11-27 10639 1 302.3 TIL 30010354 2024-08-15 00:00:00 2024-07-29 2018-11-27 MAIN