a practical approach Tillett, Gregory Ph. D creator text South Melbourne Oxford University Press 1999 2nd ed. monographic viii, 248 p. : ill. ; 23 cm. CONTENTS: Conflict and its resolution -- Analyzing conflict -- Communication and conflict resolution -- Planning and preparation for resolution -- Collaborative problem solving -- Mediation -- Arbitration -- The conflict resolution process -- Practical conflict resolution skills -- When things go wrong -- Interpersonal and relationship conflict -- Neighborhood and intergroup conflict -- Industrial and commercial conflict -- Environmental and technical conflict -- Conflict resolution, the law and ethics -- Making conflict resolution work -- An example of analysis and planning. Gregory Tillett. Includes bibliographical references (p. 233-241) and index. Conflict management Mediation Problem solving 0195511514 00269278 6824