TY  - BOOK
AU  - Tillett,Gregory
TI  - Resolving conflict: a practical approach 
SN  - 0195511514
PY  - 1999///
CY  - South Melbourne
PB  - Oxford University Press
KW  - Conflict management
KW  - Mediation
KW  - Problem solving
N1  - Includes bibliographical references (p. 233-241) and index; CONTENTS: Conflict and its resolution -- Analyzing  conflict -- Communication and conflict resolution --  Planning and preparation for resolution -- Collaborative  problem solving -- Mediation -- Arbitration -- The  conflict resolution process -- Practical conflict  resolution skills -- When things go wrong --  Interpersonal and relationship conflict -- Neighborhood  and intergroup conflict -- Industrial and commercial  conflict -- Environmental and technical conflict --  Conflict resolution, the law and ethics -- Making  conflict resolution work -- An example of analysis and  planning
ER  -