TY - BOOK AU - McGrath,Rita Gunther AU - MacMillan,Ian C. TI - MarketBusters: 40 strategic moves that drive exceptional business growth SN - 1591391237 (hardcover : alk. paper) U1 - 658.4/012 22 PY - 2005/// CY - Boston PB - Harvard Business School Press KW - Customer relations KW - Management KW - Handbooks, manuals, etc KW - Strategic planning N1 - Includes bibliographical references (p. 237-244) and index; MarketBusting strategies -- Transform the customers' experience -- Transform your offerings and their attributes -- Redefine your profit drivers -- Exploit industry shifts -- Exploit emerging opportunities -- Executing marketBusting strategies -- MarketBuster case study : Royal Insurance Italy ER -