TY  - BOOK
AU  - Aamodt,Michael G.
AU  - Raynes,Bobbie L.
TI  - Human relations in business: developing interpersonal and leadership skills 
SN  - 0534355080 (pbk.)
U1  - 658.3/145 21
PY  - 2001///
CY  - Australia, Belmont, CA
PB  - Wadsworth
KW  - Communication in management
KW  - Customer relations
KW  - Interpersonal communication
KW  - Self-management (Psychology)
KW  - Supervision of employees
N1  - Includes bibliographical references (p. 497-516) and indexes; Preface. About The Authors. Section I. Keys To Managing  Yourself. 1.Understanding Yourself And Others.  Understanding Human Relations. Predisposing Factors.  Situational Factors. The Reasoning Process. Measuring  Personality. 2. Managing Stress To Meet The Demands Of  Life And Work. Stress Defined. Predisposition to Stress.  Sources of Stress. Consequences of Stress. Organizational  Responses to Stress. Managing Stress. Workplace Violence.  3. Managing Time And Demands. Time Management and  Interpersonal Effectiveness. Time Management vs. Behavior  Management. Time Management Strategies. 4. Developing A  Sense Of Ethical Professionalism. Professionalism.  Ethical Behavior. Section II. Keys To Working With  Others. 5. Understanding The Diverse Nature Of Others.  Prejudice versus. Discrimination. Prejudice,  Discrimination, and Racism in the 21st Century.  Discrimination in the Workplace. 6. Working With  Difficult People In Difficult Situations. Defining  Conflict. Analyzing Conflict. Managing Conflict. 7.  Understanding Interpersonal And Organizational  Communication. Types of Organizational Communication.  Interpersonal Communication. Improving Employee  Communication Skills. 8. Understanding Group Interaction.  Definition of a Group. Reasons for Joining Groups.  Factors Affecting Group Performance. Individual vs. Group  Performance. 9. Getting Other People To Like Us. How  People Form Impressions. Trying to Manage Impressions  Using Impression Formation to Write a Resume. Cover  Letters. Section III. Keys To Leading Managing Others.  10. Understanding And Applying Leadership Skills. An  Introduction to Leadership. Personal Characteristics  Associated with Leadership. Interaction Between the  Leader and the Situation. Specific Leadership Skills.  Leadership: Where Are We Today? 11. Employee  Satisfaction. Why Should We Care About Job Satisfaction?  Causes of Job Satisfaction. Integration of Theories.  Measuring Job Satisfaction. Absenteeism. 12. Motivating  Others. What Motivates Employees? Integration of  Motivation Theories. 13. Developing Others: Organization  Development. Managing Change. Empowering Employees.  Developing Teams. 14. Persuading And Influencing Others.  Giving Orders and Expecting Obedience. Conformity.  Compliance. Persuasion. 15. Communication Skills.  Communicating Expectations Through Job Descriptions.  Communication Expectations Through Performance  Appraisals. Terminating Employees. References. Name  Index. Subject Index
ER  -