TY - BOOK AU - Grunig,Rudolf AU - K�hn,Richard TI - Successful decision-making: a systematic approach to complex problems SN - 3540243070 (alk. paper) PY - 2005/// CY - Berlin, New York PB - Springer KW - Decision making KW - Problem solving N1 - Includes bibliographical references (p. [227]-231) and index; Introduction.- Decision problems and decision-making procedures: Decision problems.- Goal and problem-finding systems as requirements for the discovery of decision problems.- Rational decisions.- Decision-making procedures.- A general heuristic decision-making procedure: Overview of the decision-making procedure.- Discovering and analysing the decision problem.- Developing and evaluating options.- Establishing the overall consequences of the options and making the final decision.- A case study illustrating the application of the procedure.- Special issues and approaches to resolving them: Information procurement decisions.- Collective decisions.- Final remarks N2 - Making decisions is certainly the most important task of a manager and it is often a very difficult one. This book offers a decision making procedure for solving complex problems step by step. It focuses on problem analysis, on developing solution options and on establishing the decision making matrix. ER -