Laguna, Manuel. <br/><br/>
Business process modelling, simulation and design /      
Manuel Laguna; Johan Marklund. 
 - Upper Seaddle River ;  Prentice Hall,   2004. 
 - xii, 429 pages : illustrations ; 23 cm + CD-ROM 
<br/><br/>CONTENTS: Introduction to Business Process Design. 2.  Process Management and Process Oriented Improvement  Programs. 3. A Simulation Based Methodology for Designing  Business Processes. 4. Basic Tools for Process Design. 5.  Managing Process Flows. 6. Introduction to Queuing and  Simulation. 7. Introduction to Extend. 8. Modeling and  Simulating Business Processes. 9. Input and Output Data  Analysis. 10. Optimizing Business Process Performance.  11. Process Benchmarking with Data Envelopment Analysis.        
<br/><br/> This book covers the design of business processes from a  broad quantitative modelling perspective. The text presents  a multitude of analytical tools that can be used to model,  analyse, understand and ultimately, to design business  processes. A major portion of the book is devoted to  simulation modelling using a discrete-event simulation  package. 
<br/><br/><label>ISBN: </label>9780130915191 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business -- Computer simulation--<br/>Business -- Mathematical models.--