01367nam a2200157   4500001000500000005001700005020001800022100002000040245009300060260005000153300005200203505051900255520035800774650003801132650003901170857620181127190300.000a978013091519100aLaguna, Manuel.00aBusiness process modelling, simulation and design / bcManuel Laguna; Johan Marklund.h00aUpper Seaddle River ;bPrentice Hall,c 2004.00axii, 429 pages : illustrations ; 23 cm + CD-ROM  aCONTENTS: Introduction to Business Process Design. 2.  Process Management and Process Oriented Improvement  Programs. 3. A Simulation Based Methodology for Designing  Business Processes. 4. Basic Tools for Process Design. 5.  Managing Process Flows. 6. Introduction to Queuing and  Simulation. 7. Introduction to Extend. 8. Modeling and  Simulating Business Processes. 9. Input and Output Data  Analysis. 10. Optimizing Business Process Performance.  11. Process Benchmarking with Data Envelopment Analysis. grt  aThis book covers the design of business processes from a  broad quantitative modelling perspective. The text presents  a multitude of analytical tools that can be used to model,  analyse, understand and ultimately, to design business  processes. A major portion of the book is devoted to  simulation modelling using a discrete-event simulation  package.00aBusiness -- Computer simulationx00aBusiness -- Mathematical models.x