01463nam a2200193 4500 8576 20181127190300.0 9780130915191 658.4 Laguna, Manuel. Business process modelling, simulation and design / Manuel Laguna; Johan Marklund. Upper Seaddle River ; Prentice Hall, 2004. xii, 429 pages : illustrations ; 23 cm + CD-ROM CONTENTS: Introduction to Business Process Design. 2. Process Management and Process Oriented Improvement Programs. 3. A Simulation Based Methodology for Designing Business Processes. 4. Basic Tools for Process Design. 5. Managing Process Flows. 6. Introduction to Queuing and Simulation. 7. Introduction to Extend. 8. Modeling and Simulating Business Processes. 9. Input and Output Data Analysis. 10. Optimizing Business Process Performance. 11. Process Benchmarking with Data Envelopment Analysis. This book covers the design of business processes from a broad quantitative modelling perspective. The text presents a multitude of analytical tools that can be used to model, analyse, understand and ultimately, to design business processes. A major portion of the book is devoted to simulation modelling using a discrete-event simulation package. Business -- Computer simulation Business -- Mathematical models. 7429 7429 0 0 ddc 0 0 MAIN RTCLIB RTCLIB MAIN 13053 0 658.4 LAG 30013466 2018-11-27 00:00:00 2018-11-27 MAIN 0 0 ddc 0 0 DESK RTCLIB RTCLIB DESK 2021-03-18 658.4 LAG 30013329 2018-11-27 00:00:00 2018-11-27 DESK