Laguna, Manuel. creator text Upper Seaddle River Prentice Hall 2004 monographic

xii, 429 pages : illustrations ; 23 cm + CD-ROM This book covers the design of business processes from a broad quantitative modelling perspective. The text presents a multitude of analytical tools that can be used to model, analyse, understand and ultimately, to design business processes. A major portion of the book is devoted to simulation modelling using a discrete-event simulation package. CONTENTS: Introduction to Business Process Design. 2. Process Management and Process Oriented Improvement Programs. 3. A Simulation Based Methodology for Designing Business Processes. 4. Basic Tools for Process Design. 5. Managing Process Flows. 6. Introduction to Queuing and Simulation. 7. Introduction to Extend. 8. Modeling and Simulating Business Processes. 9. Input and Output Data Analysis. 10. Optimizing Business Process Performance. 11. Process Benchmarking with Data Envelopment Analysis. Manuel Laguna; Johan Marklund. Business -- Computer simulation Business -- Mathematical models 9780130915191 20181127190300.0 8576