Fundamentals of organizational communication : knowledge, sensitivity, skills, values - Shockley-Zalabak, Pamela (Boston : Allyn and Bacon, 2002)
CONTENTS : oganizational communication: a competency- based approach -- Frameworks for understanding organizational communication -- Theoretical perspectives for organizational communication -- Communication implications of major organizational theories -- Individuals in organizations -- Groups in organizations -- Leadership and management communication -- Participating in organizations: developing critical organizational communication competencies -- Organizational conflict: communicating for effectiveness -- Strategic organizational communication: professional applications of organizational communication -- Applications of organizational communication -- Organizational communication: values and ethical communication behaviors -- Appendix. Putting it all together -- Cases.
Includes bibliographical references and indexes.
Keywords: Communication in organizations