01560cam a2200229 4500 8694 20181127190530.0 010423s2002 maua b 001 0 eng 2001033388 0205340768 (alk. paper) 658.4/5 21 Shockley-Zalabak, Pamela. Fundamentals of organizational communication : knowledge, sensitivity, skills, values / Pamela Shockley-Zalabak. Organizational communication 5th ed. Boston : Allyn and Bacon, c2002. xvi, 496 p. : ill. ; 25 cm. Includes bibliographical references and indexes. CONTENTS : oganizational communication: a competency- based approach -- Frameworks for understanding organizational communication -- Theoretical perspectives for organizational communication -- Communication implications of major organizational theories -- Individuals in organizations -- Groups in organizations -- Leadership and management communication -- Participating in organizations: developing critical organizational communication competencies -- Organizational conflict: communicating for effectiveness -- Strategic organizational communication: professional applications of organizational communication -- Applications of organizational communication -- Organizational communication: values and ethical communication behaviors -- Appendix. Putting it all together -- Cases. Communication in organizations. 7534 7534 0 0 ddc 0 0 MAIN RTCLIB RTCLIB MAIN 13167 0 658.4 SHO 30012275 2018-11-27 00:00:00 2018-11-27 MAIN