knowledge, sensitivity, skills, values Shockley-Zalabak, Pamela. creator text bibliography mau Boston Allyn and Bacon c2002 2002 5th ed. monographic eng

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xvi, 496 p. : ill. ; 25 cm. CONTENTS : oganizational communication: a competency- based approach -- Frameworks for understanding organizational communication -- Theoretical perspectives for organizational communication -- Communication implications of major organizational theories -- Individuals in organizations -- Groups in organizations -- Leadership and management communication -- Participating in organizations: developing critical organizational communication competencies -- Organizational conflict: communicating for effectiveness -- Strategic organizational communication: professional applications of organizational communication -- Applications of organizational communication -- Organizational communication: values and ethical communication behaviors -- Appendix. Putting it all together -- Cases. Pamela Shockley-Zalabak. Includes bibliographical references and indexes. Communication in organizations 658.4/5 0205340768 (alk. paper) 2001033388 010423 20181127190530.0 8694