Mohanty, R.P.       <br/><br/>
TQM in the service sector /  
R. P. Mohanty & R. R. Lakhe. 
 - Ahmedabad :   Jaico Publishing House,   2008. 
 - 598 p. :  ill. ;  21 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>8172249535 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries--Quality control.<br/>Total quality management.