00620nam a2200193 4500 1244 20181127162951.0 960920s1996 ja a b 001 0 eng d 8172249535 Mohanty, R.P. TQM in the service sector / R. P. Mohanty & R. R. Lakhe. Ahmedabad : Jaico Publishing House, 2008. 598 p. : ill. ; 21 cm. Includes bibliographical references. Service industries Management. Service industries Quality control. Total quality management. R.P. Mohanty 884 884 0 0 ddc 0 0 MAIN RTCLIB RTCLIB MAIN 4268 0 658.56 MOH 30002847 2018-11-27 00:00:00 2018-11-27 MAIN