TY  - BOOK
AU  - Mohanty, R.P.
AU  - R.P.Mohanty
TI  - TQM in the service sector / 
SN  - 8172249535
PY  - 2008///
CY  - Ahmedabad : 
PB  - Jaico Publishing House, 
KW  - Service industries
KW  - Management
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliographical references
ER  -