000			00516nam a2200205 4500
001			3329
005			20181127171026.0
010	0	0	_a
020	0	0	_a9789350233580
090	0	0	_a658.8 B1712s 2011
100	0	0	_aBalachandran, S.
245	0	0	_aServices marketing / _b _cS. Balachandran. _h
250	0	0	_a
260	0	0	_aMumbai : _bShroff publishers, _c2011.
300	0	0	_aviii, 432 p.
500	0	0	_a
650	0	0	_aCustomer service. _x
650	0	0	_aProfessions --Marketing. _x
650	0	0	_aService industries --Marketing. _x
999			_c2691 _d2691