000			01453nam a2200181 4500
020			_a0333637216
082	0	4	_a302
100	1		_aThompson, Neil.
245	1	0	_aPeople skills / _cNeil Thompson.
260			_aBasingstoke : _bMacmillan, _c1996.
300			_axiv, 257 p. ; _c22 cm.
505			_aIntroduction PART I: PERSONAL EFFECTIVENESS Self- awareness Time Management Stress Management Information Management Assertiveness Beating the Bully Using Supervision Being Creative Continuous Professional Development Staying Positive PART II: INTERACTION SKILLS Valuing Diversity Verbal Communication Non-verbal Communication Written Communication Interviewing Influencing Skills Leadership Handling Feelings Handling Conflict Multidisciplinary working PART III: INTERVENTION SKILLS Anti-discriminatory Practice Being Systematic Assessment Planning Decision-making Managing Risk Review and Evaluation Ending Responding to Trauma: Promoting Recovery and Healing Reflective Practice Conclusion Further Reading Guide for Tutors and Trainers References Index. _g _r _t
520			_aFrom the author of Anti-Discriminatory Practice comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		0	_aSocial interaction.
999			_c5751 _d5751