000			01219cam a2200205 4500
001			6824
010			_a 00269278
020			_a0195511514
100	1		_aTillett, Gregory, _cPh. D.
245	1	0	_aResolving conflict : _ba practical approach / _cGregory Tillett.
250			_a2nd ed.
260			_aSouth Melbourne : _bOxford University Press, _c1999.
300			_aviii, 248 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references (p. 233-241) and index.
505			_aCONTENTS: Conflict and its resolution -- Analyzing conflict -- Communication and conflict resolution -- Planning and preparation for resolution -- Collaborative problem solving -- Mediation -- Arbitration -- The conflict resolution process -- Practical conflict resolution skills -- When things go wrong -- Interpersonal and relationship conflict -- Neighborhood and intergroup conflict -- Industrial and commercial conflict -- Environmental and technical conflict -- Conflict resolution, the law and ethics -- Making conflict resolution work -- An example of analysis and planning. _g _r _t
650		0	_aConflict management.
650		0	_aMediation.
650		0	_aProblem solving.
999			_c5763 _d5763