000			01463nam a2200193 4500
001			8576
005			20181127190300.0
020	0	0	_a9780130915191
090	0	0	_a658.4
100	0	0	_aLaguna, Manuel.
245	0	0	_aBusiness process modelling, simulation and design / _b _cManuel Laguna; Johan Marklund. _h
260	0	0	_aUpper Seaddle River ; _bPrentice Hall, _c 2004.
300	0	0	_axii, 429 pages : illustrations ; 23 cm + CD-ROM
505			_aCONTENTS: Introduction to Business Process Design. 2. Process Management and Process Oriented Improvement Programs. 3. A Simulation Based Methodology for Designing Business Processes. 4. Basic Tools for Process Design. 5. Managing Process Flows. 6. Introduction to Queuing and Simulation. 7. Introduction to Extend. 8. Modeling and Simulating Business Processes. 9. Input and Output Data Analysis. 10. Optimizing Business Process Performance. 11. Process Benchmarking with Data Envelopment Analysis. _g _r _t
520			_aThis book covers the design of business processes from a broad quantitative modelling perspective. The text presents a multitude of analytical tools that can be used to model, analyse, understand and ultimately, to design business processes. A major portion of the book is devoted to simulation modelling using a discrete-event simulation package.
650	0	0	_aBusiness -- Computer simulation _x
650	0	0	_aBusiness -- Mathematical models. _x
999			_c7429 _d7429