Introduction PART I: PERSONAL EFFECTIVENESS Self- awareness Time Management Stress Management Information Management Assertiveness Beating the Bully Using Supervision Being Creative Continuous Professional Development Staying Positive PART II: INTERACTION SKILLS Valuing Diversity Verbal Communication Non-verbal Communication Written Communication Interviewing Influencing Skills Leadership Handling Feelings Handling Conflict Multidisciplinary working PART III: INTERVENTION SKILLS Anti-discriminatory Practice Being Systematic Assessment Planning Decision-making Managing Risk Review and Evaluation Ending Responding to Trauma: Promoting Recovery and Healing Reflective Practice Conclusion Further Reading Guide for Tutors and Trainers References Index.

From the author of Anti-Discriminatory Practice comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems.