Customer-driven IT : how users are shaping technology industry growth / David Moschella.

By:

Moschella, David C

Material type:

TextPublication details: Boston : Harvard Business School Press, c2003.Description: xx, 251 p. : ill. ; 25 cmISBN:

1578518652 (acid-free)

Subject(s):

DDC classification:

338.4/7004 21

Contents:

Introduction : the evolution of an idea -- Part I: IT patterns and tendencies -- Computers have always been difficult -- Learning from a supplier-driven industry, 1950-2000 -- Envisioning a customer-driven industry -- When customers have taken the lead -- Part II: A customer-driven IT industry -- Business attitudes and resources -- Web services and semantic applications -- Where business leadership is needed -- The emerging e-learning value chain -- Consumers and communities -- Government as a source of IT industry value -- Part III: Summary and conclusions -- Implications for IT suppliers and customers.

Holdings ( 1 )
Title notes ( 2 )

Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Main	RTC Library Main opac		Main TEST		338.4 MOS					Available			30011030

Total holds: 0

Includes bibliographical references (p. 239-243) and index.

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