Resolving conflict :
Tillett, Gregory, Ph. D.
Resolving conflict : a practical approach / Gregory Tillett. - 2nd ed. - South Melbourne : Oxford University Press, 1999. - viii, 248 p. : ill. ; 23 cm.
Includes bibliographical references (p. 233-241) and index.
CONTENTS: Conflict and its resolution -- Analyzing conflict -- Communication and conflict resolution -- Planning and preparation for resolution -- Collaborative problem solving -- Mediation -- Arbitration -- The conflict resolution process -- Practical conflict resolution skills -- When things go wrong -- Interpersonal and relationship conflict -- Neighborhood and intergroup conflict -- Industrial and commercial conflict -- Environmental and technical conflict -- Conflict resolution, the law and ethics -- Making conflict resolution work -- An example of analysis and planning.
0195511514
00269278
Conflict management.
Mediation.
Problem solving.
Resolving conflict : a practical approach / Gregory Tillett. - 2nd ed. - South Melbourne : Oxford University Press, 1999. - viii, 248 p. : ill. ; 23 cm.
Includes bibliographical references (p. 233-241) and index.
CONTENTS: Conflict and its resolution -- Analyzing conflict -- Communication and conflict resolution -- Planning and preparation for resolution -- Collaborative problem solving -- Mediation -- Arbitration -- The conflict resolution process -- Practical conflict resolution skills -- When things go wrong -- Interpersonal and relationship conflict -- Neighborhood and intergroup conflict -- Industrial and commercial conflict -- Environmental and technical conflict -- Conflict resolution, the law and ethics -- Making conflict resolution work -- An example of analysis and planning.
0195511514
00269278
Conflict management.
Mediation.
Problem solving.