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TQM in the service sector /

Mohanty, R.P.

TQM in the service sector / R. P. Mohanty & R. R. Lakhe. - Ahmedabad : Jaico Publishing House, 2008. - 598 p. : ill. ; 21 cm.

Includes bibliographical references.

ISBN: 8172249535

Subjects--Topical Terms:
Service industries--Management.
Service industries--Quality control.
Total quality management.

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