Knowledge management : (Record no. 5859)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03378pam a2200253 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6923 |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2003045697 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 3540004904 (alk. paper) |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4/038 |
| Edition number | 21 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mertins, Kai. |
| Numeration | |
| Titles and words associated with a name | |
| Dates associated with a name | |
| Relator term | |
| Fuller form of name | |
| 245 00 - TITLE STATEMENT | |
| Title | Knowledge management : |
| Remainder of title | concepts and best practices / |
| Statement of responsibility, etc. | Kai Mertins, Peter Heisig, Jens Vorbeck, editors. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Berlin ; |
| -- | New York : |
| Name of publisher, distributor, etc. | Springer, |
| Date of publication, distribution, etc. | 2003. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxxi, 383 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. [351]-372) and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction.- I: Design Fields.- 2 Business Process Oriented Knowledge Management.- 3 The Fraunhofer Knowledge Management Audit (FKM-Audit).- 4 Motivation for Knowledge Management.- 5 Role Models, Human Resources and Strategy.- 6 Knowledge Management Tools.- 7 Intellectual Capital: Measuring Knowledge Management.- II: Survey.- 8 Delphi Study on the Future of Knowledge Management - Overview of the Results.- 9 A Survey on Good Practices in Knowledge Management in European Companies.- 10 How German Companies Employ Knowledge Management. An OECD Survey on Usage, Motivations and Effects.- III: Case Studies.- 11 Knowledge Management - Results of a Benchmarking Study.- 12 Knowledge Management: The Holistic Approach of Arthur D. Little, Inc..- 13 The Aventis Approach to Knowledge Management: Locating Inhouse Expertise for Immediate Anytime, Anywhere Availability.- 14 Cultural Change Triggers Best Practice Sharing - British Aerospace plc..- 15 Knowledge Management and Customer Orientation Hewlett Packard Austria.- 16 Knowledge Management in a Global Company - IBM Global Services.- 17 Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge - Phonak.- 18 Sharing Process Knowledge in Production Environments - Roche Diagnostics - Laboratory Systems.- 19 KnowledgeSharing@MED - Enabling Knowledge Sharing by Turning Knowledge into Business.- IV: KM - Made in Europe.- 20 Building Communities. Organizational Knowledge Management within the European Commission's Information Society Technologies Programme.- List of Figures.- References.- Recommended Further Readings.- Editors.- Contributors. |
| Miscellaneous information | |
| Statement of responsibility | |
| Title | |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results on business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from price- winning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospace plc., Hewlett- Packard, IBM, Phonak and Roche. New survey results on KM from EFQM, OECD and on "The Future of Knowledge Management" are presented. The book concludes with an overview on research funded by the European Commission in order to make "KM Made in Europe" a reality |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Knowledge management |
| Geographic subdivision | Europe |
| Form subdivision | Case studies. |
| Topical term or geographic name entry element | Knowledge management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Heisig, Peter, |
| Dates associated with a name | 1962- |
| Personal name | Mertins, Kai, |
| Dates associated with a name | 1947- |
| Personal name | Vorbeck, Jens. |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Serial Enumeration / chronology | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
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| Dewey Decimal Classification | Main TEST | RTC Library | RTC Library | Main opac | 27/11/2018 | 10750 | 658.4 MER | 30010623 | 27/11/2018 | 27/11/2018 | Main |