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Managing quality / (Record no. 6448)

MARC details
000 -LEADER
fixed length control field	04447cam a2200289 4500
001 - CONTROL NUMBER
control field	7536
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20181127183825.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	070205s2007 maua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2007003786
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	1405142790 (pbk. : alk. paper)

International Standard Book Number	9781405142793 (pbk. : alk. paper)
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.5/62
Edition number	22
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Dale, Barrie G.
Numeration
Titles and words associated with a name
Dates associated with a name
Relator term	editor
Fuller form of name
245 00 - TITLE STATEMENT
Title	Managing quality /
Statement of responsibility, etc.	edited by Barrie G. Dale, Ton van der Wiele and Jos van Iwaarden.
250 ## - EDITION STATEMENT
Edition statement	5th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Malden, MA :
Name of publisher, distributor, etc.	Blackwell Pub.,
Date of publication, distribution, etc.	2007.
300 ## - PHYSICAL DESCRIPTION
Extent	xxix, 610 p. :
Other physical details	ill. ;
Dimensions	25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note	Cover; Title Page; Copyright Page; Contents; List of figures; List of tables and boxes; List of standards; List of abbreviations; List of contributors; Preface; Part 1 The Development, Introduction and Sustaining of Total Quality Management (TQM); Chapter 1 TQM: An Overview; Introduction; What is Quality?; Why is Quality Important?; The Evolution of Quality Management; The Key Elements of TQM; Summary: Developing TQM; Chapter 2 The Role of Management in TQM; Introduction; The Need for Senior Managers to Get Involved in TQM; What Senior Managers Need to Know about TQM. What Senior Managers Need to Do about TQMThe Role of Middle Managers; The Role of First-Line Managers; Summary; Chapter 3 The Received Wisdom on TQM; Introduction; Crosby; Deming; Feigenbaum; Juran; Are the Approaches of these Gurus Different?; Imai; Ishikawa; Shingo; Taguchi; Japanese-Style Total Quality; Summary; Chapter 4 The Introduction of TQM; Introduction; Change and Continuous Improvement; Forces for Change; How Do Companies Get Started?; Approaches to TQM; Summary; Chapter 5 A Framework for the Introduction of TQM; Introduction; Organizing; Systems and Techniques. Measurement and FeedbackChanging the Culture; Use of the Framework; Summary and Outcomes; Chapter 6 Levels of TQM Adoption; Introduction; Level 1 -- Uncommitted; Level 2 -- Drifters; Level 3 -- Tool-Pushers; Level 4 -- Improvers; Level 5 -- Award-Winners; Level 6 -- World-Class; Summary; Chapter 7 Sustaining TQM; Introduction; TQM Sustaining Audit Tool: Development and Methodology; Category 1 -- Internal/External Environment; Category 2 -- Management Style; Category 3 -- Policies; Category 4 -- Organization Structure; Category 5 -- Process of Change; Summary; Part 2 The Business Context of TQM. Chapter 8 Policy DeploymentIntroduction; Definitions: Policy Deployment; What is Policy Deployment?; What Policy Deployment is Not; The Policy Deployment Process; A Check-Reflect-Improve-Scrutinize- Pass (CRISP) Approach to Policy Deployment; Summary; Chapter 9 Quality Costing; Introduction; Definition and Categorization of Quality Costs; Collecting Quality Costs; Some Cost Aspects of Manufacturing Industry; Reporting Quality Costs; Uses of Quality Costs; Summary; Chapter 10 Managing People; Introduction; QM: The HR Concerns; The Two Sides of QM; QM and the Management of People. HR Policies and PracticesEmployee Involvement; Organizational Culture; Diversity; Training and Education; Selection; Appraisal; Pay; Employee Well- Being; Industrial Relations; Employment Security; Integration; Summary; Chapter 11 Managing Service Quality; Introduction; The Service Environment; Defining Service Quality; The Role of Personnel in Service Delivery; Service Delivery; Summary; Chapter 12 Supplier Development; Introduction; Long-Term Issues of Partnership; Barriers to Developing Partnerships; Conditions of Partnership; The Issues to be Considered in Partnership.
Miscellaneous information
Statement of responsibility
Title
520 ## - SUMMARY, ETC.
Summary, etc.	Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have bee.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Engineering
General subdivision	Management.

Topical term or geographic name entry element	Total quality management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Dale, B. G.

Personal name	Iwaarden, Jos van.

Personal name	Wiele, Anthony van der.

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Serial Enumeration / chronology	Inventory number	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
		Dewey Decimal Classification			Main TEST	RTC Library	RTC Library	Main opac		11492		658.5 DAL	30011869	27/11/2018	27/11/2018	Main