Amazon cover image
Image from Amazon.com

Customer-driven IT : how users are shaping technology industry growth / David Moschella.

By: Material type: TextPublication details: Boston : Harvard Business School Press, c2003.Description: xx, 251 p. : ill. ; 25 cmISBN:
  • 1578518652 (acid-free)
Subject(s): DDC classification:
  • 338.4/7004 21
Contents:
Introduction : the evolution of an idea -- Part I: IT patterns and tendencies -- Computers have always been difficult -- Learning from a supplier-driven industry, 1950-2000 -- Envisioning a customer-driven industry -- When customers have taken the lead -- Part II: A customer-driven IT industry -- Business attitudes and resources -- Web services and semantic applications -- Where business leadership is needed -- The emerging e-learning value chain -- Consumers and communities -- Government as a source of IT industry value -- Part III: Summary and conclusions -- Implications for IT suppliers and customers.
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main RTC Library Main opac Main TEST 338.4 MOS Available 30011030
Total holds: 0

Includes bibliographical references (p. 239-243) and index.

Introduction : the evolution of an idea -- Part I: IT patterns and tendencies -- Computers have always been difficult -- Learning from a supplier-driven industry, 1950-2000 -- Envisioning a customer-driven industry -- When customers have taken the lead -- Part II: A customer-driven IT industry -- Business attitudes and resources -- Web services and semantic applications -- Where business leadership is needed -- The emerging e-learning value chain -- Consumers and communities -- Government as a source of IT industry value -- Part III: Summary and conclusions -- Implications for IT suppliers and customers.

Royal Thimphu College || All Right Reserved