Resolving conflict : a practical approach / Gregory Tillett.
Material type:
TextPublication details: South Melbourne : Oxford University Press, 1999.Edition: 2nd edDescription: viii, 248 p. : ill. ; 23 cmISBN: - 0195511514
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RTC Library Main opac | Main TEST | 302.3 TIL | Available | 30010354 |
Includes bibliographical references (p. 233-241) and index.
CONTENTS: Conflict and its resolution -- Analyzing conflict -- Communication and conflict resolution -- Planning and preparation for resolution -- Collaborative problem solving -- Mediation -- Arbitration -- The conflict resolution process -- Practical conflict resolution skills -- When things go wrong -- Interpersonal and relationship conflict -- Neighborhood and intergroup conflict -- Industrial and commercial conflict -- Environmental and technical conflict -- Conflict resolution, the law and ethics -- Making conflict resolution work -- An example of analysis and planning.