Business process modelling, simulation and design /
Laguna, Manuel.
Business process modelling, simulation and design / Manuel Laguna; Johan Marklund. - Upper Seaddle River ; Prentice Hall, 2004. - xii, 429 pages : illustrations ; 23 cm + CD-ROM
CONTENTS: Introduction to Business Process Design. 2. Process Management and Process Oriented Improvement Programs. 3. A Simulation Based Methodology for Designing Business Processes. 4. Basic Tools for Process Design. 5. Managing Process Flows. 6. Introduction to Queuing and Simulation. 7. Introduction to Extend. 8. Modeling and Simulating Business Processes. 9. Input and Output Data Analysis. 10. Optimizing Business Process Performance. 11. Process Benchmarking with Data Envelopment Analysis.
This book covers the design of business processes from a broad quantitative modelling perspective. The text presents a multitude of analytical tools that can be used to model, analyse, understand and ultimately, to design business processes. A major portion of the book is devoted to simulation modelling using a discrete-event simulation package.
9780130915191
Business -- Computer simulation--
Business -- Mathematical models.--
Business process modelling, simulation and design / Manuel Laguna; Johan Marklund. - Upper Seaddle River ; Prentice Hall, 2004. - xii, 429 pages : illustrations ; 23 cm + CD-ROM
CONTENTS: Introduction to Business Process Design. 2. Process Management and Process Oriented Improvement Programs. 3. A Simulation Based Methodology for Designing Business Processes. 4. Basic Tools for Process Design. 5. Managing Process Flows. 6. Introduction to Queuing and Simulation. 7. Introduction to Extend. 8. Modeling and Simulating Business Processes. 9. Input and Output Data Analysis. 10. Optimizing Business Process Performance. 11. Process Benchmarking with Data Envelopment Analysis.
This book covers the design of business processes from a broad quantitative modelling perspective. The text presents a multitude of analytical tools that can be used to model, analyse, understand and ultimately, to design business processes. A major portion of the book is devoted to simulation modelling using a discrete-event simulation package.
9780130915191
Business -- Computer simulation--
Business -- Mathematical models.--