Business process modelling, simulation and design / Manuel Laguna; Johan Marklund.

By:

Laguna, Manuel

Material type:

TextPublication details: Upper Seaddle River ; Prentice Hall, 2004.Description: xii, 429 pages : illustrations ; 23 cm + CD-ROMISBN:

9780130915191

Subject(s):

Contents:

CONTENTS: Introduction to Business Process Design. 2. Process Management and Process Oriented Improvement Programs. 3. A Simulation Based Methodology for Designing Business Processes. 4. Basic Tools for Process Design. 5. Managing Process Flows. 6. Introduction to Queuing and Simulation. 7. Introduction to Extend. 8. Modeling and Simulating Business Processes. 9. Input and Output Data Analysis. 10. Optimizing Business Process Performance. 11. Process Benchmarking with Data Envelopment Analysis.

Summary: This book covers the design of business processes from a broad quantitative modelling perspective. The text presents a multitude of analytical tools that can be used to model, analyse, understand and ultimately, to design business processes. A major portion of the book is devoted to simulation modelling using a discrete-event simulation package.

Holdings ( 2 )
Title notes ( 2 )

Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Desk (DVD/CD)	RTC Library Desk		Desk		658.4 LAG					Available			30013329
	Main	RTC Library Main opac		Main TEST		658.4 LAG					Available			30013466

Total holds: 0

This book covers the design of business processes from a broad quantitative modelling perspective. The text presents a multitude of analytical tools that can be used to model, analyse, understand and ultimately, to design business processes. A major portion of the book is devoted to simulation modelling using a discrete-event simulation package.

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