Your search returned 8 results.

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Services marketing / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D Gremler and Ajay Pandit. by

Zeithaml, Valarie A

Series: McGraw-Hill series in marketing

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi : Tata Mcgraw Hill Education Private Limited, 2012

Availability: Items available for loan: RTC Library (1)Location, call number: Main opac 658.8 ZEI.

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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : Toronto : Free Press ; Collier Macmillan, c1990

Availability: Items available for loan: RTC Library (1)Location, call number: Main opac 658.81 HES.

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Services marketing / S. Balachandran. by

Balachandran, S

Edition:

Material type:

Text

Publication details: Mumbai : Shroff publishers, 2011

Availability: Items available for loan: RTC Library (1)Location, call number: Main opac 658.8 BAL.

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by

Edition: 6th ed.

Material type:

Text

Publication details: New York : McGraw-Hill Irwin, c2013

Availability: Items available for loan: RTC Library (3)Location, call number: Main opac 658.8 ZEI, ...

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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton. by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Albany, NY : Delmar/Thomson Learning, c2000

Availability: Items available for loan: RTC Library (1)Location, call number: Main opac 647.94 FOR.

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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by

Edition: 7th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Delhi : Pearson Education, 2012

Availability: Items available for loan: RTC Library (2)Location, call number: Main opac 658.8 LOV, ...

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Managing banking relationships / edited by Gerald Leahy. by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Cambridge : Woodhead, 1997

Availability: Items available for loan: RTC Library (1)Location, call number: Main opac 332.1 LEA.

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Firing on all cylinders : the service/quality system for high-powered corporate performance / Jim Clemmer ; with Barry Sheehy and Achieve associates by

Edition: 1st paperback ed

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Toronto : Macmillan of Canada, c1991

Availability: Items available for loan: RTC Library (1)Location, call number: Main opac 658 CLE.

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Your search returned 8 results.